Automatic ticket assignment

[Oscar Barraza Aravena]

Currently we generate a series of tickets automatically from email, they are categorized and sent to teams satisfactorily. It is possible that tickets from email are automatically assigned to an agent depending on the organization that requests it, that is, if a ticket is requested by Organization_1 it is assigned to Agent_A and if the ticket is requested by someone from Organization_2 it is assigned to Agent_2

[Jeffrey Bostoen]

Some options to consider:

• https://store.itophub.io/en_US/taxons/all-extensions?criteria%5Bsearch%5D%5Bvalue%5D=dispatch
• https://github.com/jbostoen/itop-jb-mail-to-ticket-automation-v2/ - Just create a new step.
• https://jeffreybostoen.be/itop-extension-auto-assigner/ - needs some custom work.