I have a problem with Itop, because when I create a case of equipment change or any incident, to close the case and make the appropriate change, it asks me for a “group” and an “analyst” but does not allow me to select any of the groups already created and the analyst option does not allow me to add any, how can I create or add these groups and analysts?
Hello,
I have a problem with Itop, because when I create a case of equipment change or any incident, to close the case and make the appropriate change, it asks me for a “group” and an “analyst” but does not allow me to select any of the groups already created and the analyst option does not allow me to add any, how can I create or add these groups and analysts?
thank you very much
Last edit: Jerot Mac Blary Montenegro 2024-05-29
This is one of the trickier parts when you try to use iTop without reading the relevant documentation: https://www.itophub.io/wiki/page?id=latest:implementation:start#service_management
You need to create the proper services, subservices, customer contracts, delivery model. And make sure the proper contacts are linked.