Hello everyone,
I have installed the Customer Survey extension. I want to send a satisfaction survey to the caller of the ticket when the ticket is marked as 'Resolved'. I don't know how to achieve this.Can anyone help me ?
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In this case, it seems that I should be in the day before the end of the work to create satisfaction and manually add access object.Thank you very much anyway.
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Hello, everyone, I have been using ITOP for half a year. Recently I have tried out the plug-in Customer Survey and encountered problems. In the process of investigation, the mandatory attribute is invalid and can be submitted directly, which makes it difficult for me to implement this function
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There is no native way to do this. You will have to make your own extension implementing a background tasks that sends a notification build on those resolved tickets.
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No, you can find an example on how background tasks work in others extensions (eg. Ticket creation from emails) but the email making is not part of it.
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Hello everyone,
I have installed the Customer Survey extension. I want to send a satisfaction survey to the caller of the ticket when the ticket is marked as 'Resolved'. I don't know how to achieve this.Can anyone help me ?
Is there no possibility of what I said? Send Satisfaction Survey can only be manually added to the summary of tickets at the end of each day
Hello,
The extension documentation is available here : https://www.itophub.io/wiki/page?id=extensions%3Acustomer-survey
The functionnality you're asking for isn't already implemented.
In this case, it seems that I should be in the day before the end of the work to create satisfaction and manually add access object.Thank you very much anyway.
Hello, everyone, I have been using ITOP for half a year. Recently I have tried out the plug-in Customer Survey and encountered problems. In the process of investigation, the mandatory attribute is invalid and can be submitted directly, which makes it difficult for me to implement this function
Hello how can i Send Satisfaction Survey to the summary of tickets at the end of each day with status resolved? Thnaks
Hi Mario,
There is no native way to do this. You will have to make your own extension implementing a background tasks that sends a notification build on those resolved tickets.
Ok, thanks for reply, do you have any example of the background task for send surveys?
No, you can find an example on how background tasks work in others extensions (eg. Ticket creation from emails) but the email making is not part of it.