iTop - IT Service Management & CMDB / Discussion / Extending and integrating iTop: API core/update public

Hi, I have a problem with adding a public_log from API.
When I'm try to add a comment this way - it's empty and it remove all my previous comments.
my json_data from request :

{    
"operation": "core/update",
"class": "UserRequest",
"key": "114",
"comment":"test",
"fields": {       
 "title": "Test Title Update",
        "public_log": {
            "items": [
                {
                    "add_entry": {
                        "message": "This is a comment with a title update.",
                         "user_login": "Admin123456"
                   }
                }
            ]
        }
    }
 }

in response, in 'public_log' section I get that :

                "public_log": {
                    "entries": [
                        {
                            "date": "2024-10-08 09:54:49",
                            "user_login": "Admin Admin",
                            "user_id": "1",
                            "message": "",
                            "message_html": "<!DOCTYPE html PUBLIC \"-//W3C//DTD HTML 4.0 Transitional//EN\" \"http://www.w3.org/TR/REC-html40/loose.dtd\">\n<?xml encoding=\"UTF-8\"?>\n"
                        }
                    ]
                }

However, I have a bunch of comments added from Customer Portal and Ticket as well

Can you please give me an example of adding public_logs via API?

ITOP v3.2.0-2-14758

Last edit: Alexey 2024-10-08

Jeffrey Bostoen - 2024-10-08

https://www.itophub.io/wiki/page?id=latest:advancedtopics:rest_json

Where did you see "add_entry" ? I see "add_item" ?

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- Alexey - 2024-10-08
  
  Yeah, you're right, it's "add_item", but it doesn't affect to comment creation. I got the same issue.
  my actual json_data :
  
  { "operation": "core/update", "class": "UserRequest", "key": "114", "comment":"test", "fields": { "title": "Test Title Update", "public_log": { "items": [ { "add_item": { "date": "2024-10-08 10:10:10","message": "This is a comment with a title update.", "user_login": "Admin123456" } } ] } }}
  
  and the same response :
  
  "public_log": { "entries": [ { "date": "2024-10-08 11:11:44", "user_login": "Admin Admin", "user_id": "1", "message": "", "message_html": "<!DOCTYPE html PUBLIC \"-//W3C//DTD HTML 4.0 Transitional//EN\" \"http://www.w3.org/TR/REC-html40/loose.dtd\">\n<?xml encoding=\"UTF-8\"?>\n" } ] }
  
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  - Jeffrey Bostoen - 2024-10-08
    
    Mind that your structure is still incorrect. There shouldn't be "items", just "add_item" directly ;)
    
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    - Alexey - 2024-10-08
      
      wow, thank you! now it works =)
      
      👍
      1
      
      If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

API core/update public_log

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API core/update public_log

API core/update public_log

An easy, extensible web based IT service management platform

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Help

API core/update public_log document.SUBSCRIPTION_OPTIONS = { "thing": "topic", "subscribed": false, "url": "subscribe", "icon": { "css": "fa fa-envelope-o" } };

API core/update public_log