So, it was working yesterday - and nothing changed?
Do you still see the e-mails when in iTop you check the mailbox content tab of the configured mail box?
Have you enabled "debug trace" (setting in the GUI when you configure the mailbox in iTop)? If so, what do you see in the "debug trace" tab after the cron job executes again?
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Hi, i'm facing an issue with mail to ticket automation extension.
It's not creating any ticket even that i already setup the cron on the server.
In the previous day, it works just fine but suddenly it's not creating any ticket.
For detail, please refer to the screenshot attached.
I've check on the log file (cron.log and error.log) there is no error logged in the file.
Last edit: Sinar Dyas 2025-06-02
So, it was working yesterday - and nothing changed?
Do you still see the e-mails when in iTop you check the mailbox content tab of the configured mail box?
Have you enabled "debug trace" (setting in the GUI when you configure the mailbox in iTop)? If so, what do you see in the "debug trace" tab after the cron job executes again?
The previous email (email that successfully converted to ticket) is not showing in the mailbox content.
It looks like the debug trace log stopped at 31 May but the cron run successfully refer to the image
Last edit: Sinar Dyas 2025-06-02
Solved by restarting the database. Turn out there is a dangling process in database that causing cron job unable to execute the background task.