From there a notification triggered when entering 'approved' or 'rejected' state can contain that comment, taking it in the Ticket field where it was copied. If it's the log, then use :
$this->head_html(public_log)$
Does it answer your request?
Last edit: Vincent @ Combodo 2018-02-06
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Hi Vdumas, thanks for your quick reply.
Actually it is not about the approver's comment, but the trace of email that is sent to an approver. In the Notification tab you can not see if the email has been sent or not, I would expect to see there all the notifications that itop sends out in regards to that ticket.
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Which extension/version are you using?
In my 2.4.0, the Notification sent to the approver is visible from the UserRequest in the Notification tab as any other notifications.
This improvement is brought by Approval process automation 1.4.0
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iTop version 2.3.4-3302 built on 2017-04-14 19:00:51
Data model: 2.3.0
MySQL: 5.5.56-MariaDB
PHP: 5.4.16
--------------------------------Installed modules:
Change Management ITIL (2.3.0)
Incident Management ITIL (2.3.0)
Known Errors Database (2.3.0)
Problem Management (2.3.0)
User request Management ITIL (2.3.0)
Service Management for Service Providers (2.3.0)
Dispatch of User Request (1.1.3)
Request Templates (2.0.0)
Enhanced Approval Schemes (1.0.8)
Enhanced Approval Schemes is version 1.2.1-160
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Hi,
I have noticed the approval email is not traced in notifications. could it be improved for next release?
Thanks,
Otto.
The Approval or Rejection comment made by approver, can be stored in the Log or any other text field and from there be used in Notification.
It is possible and even recommanded to set in the Configuration file
From there a notification triggered when entering 'approved' or 'rejected' state can contain that comment, taking it in the Ticket field where it was copied. If it's the log, then use :
$this->head_html(public_log)$Does it answer your request?
Last edit: Vincent @ Combodo 2018-02-06
Hi Vdumas, thanks for your quick reply.
Actually it is not about the approver's comment, but the trace of email that is sent to an approver. In the Notification tab you can not see if the email has been sent or not, I would expect to see there all the notifications that itop sends out in regards to that ticket.
Which extension/version are you using?
In my 2.4.0, the Notification sent to the approver is visible from the UserRequest in the Notification tab as any other notifications.
This improvement is brought by Approval process automation 1.4.0
I am afraid I am not using itop v2.4.0
iTop version 2.3.4-3302 built on 2017-04-14 19:00:51
Data model: 2.3.0
MySQL: 5.5.56-MariaDB
PHP: 5.4.16
--------------------------------Installed modules:
Change Management ITIL (2.3.0)
Incident Management ITIL (2.3.0)
Known Errors Database (2.3.0)
Problem Management (2.3.0)
User request Management ITIL (2.3.0)
Service Management for Service Providers (2.3.0)
Dispatch of User Request (1.1.3)
Request Templates (2.0.0)
Enhanced Approval Schemes (1.0.8)
Enhanced Approval Schemes is version 1.2.1-160