Upload pdf document in FAQs

[Rohit Kushwaha]

Hi Team,
I hope you are well.

i am in trouble because i want to upload documents like PDF, CSV file etc while Creating ITOP FAQs but in itop there no option for upload the documents.
a rich text editor is presented in the description part but in the editor only images can be upload not any documents like pdfs etc.
please suggest me how can i over come from this issue.
I am Very Thankfull for your suggestions and support.

BR
Rohit Kushwaha

[Jeffrey Bostoen]

You can add the "attachments" tab if you enable attachments for this class in iTop's configuration file under the itop-attachments section.

However, there is an issue here: https://github.com/Combodo/iTop/pull/303

[Rohit Kushwaha]

Hi @jeffrey,
in my configuration file there is the following configuration like..
'itop-attachment' = array(
'allowed_classes'=array(
0=> 'Ticket',
)
)

so i don't think attachments option is enable for me ? i am right?
can you tell me how can i enable it if it is not enabled.

Thanks

[Jeffrey Bostoen]

You don't see it, so it's not ;)

Change to what Vincent wrote below.

But do notice the discussion in the link I posted.

[Vincent @ Combodo]

'itop-attachment' = array(
  'allowed_classes'=array(
     0=> 'Ticket',
    1 => 'FAQ',
  )
) 

Would work better ;-)

[Rohit Kushwaha]

Thanks @Jeffrey and @Vincent ,
it is working.

[Rohit Kushwaha]

Hello Guys,

I have enabled attachment option in FAQ section but only admin is able to upload documents. As a user, I am not able to upload any document in attachment.
Please someone tell me that, me as an admin, which role should I give permission in the user's profile so that the user can also upload documents in FQAs attachment?
when user try to upload any document its showing like " no attachment".
waiting for your reply guys
Thanks in advance.

[Pierre Goiffon]

Hello,
This is a known limitation of the attachments : the host object must have an org_id field, otherwise the user can upload files but can never see them. See https://www.itophub.io/wiki/page?id=latest:admin:itop_configuration_file#attachment
A PR was recently merged on this subject : https://github.com/Combodo/iTop/pull/303

[Rohit Kushwaha]

Hi @pgoiffon,

Admin only able to upload the files but after uploading user can not able to see the uploaded files. so can you pls tell me how can i add org_id field and which file i have to modify for enabling the feature so user also can see the uploaded files and also upload the files in attachment section.