Failed to initialize the mailbox issue

[Rohit Kushwaha]

Hi team,

I have configured or OAuth 2.0 for the mailbox in iTop and I am receiving notification successfully however when I check the mailbox content I encounter the following error "fail to initialise the mailbox abc@123.com , reason: cannot change folder maybe it does not exist ",
Along with this issue I am unable to create ticket from email . it seems that iTop is not able to read email from the inbox as my outgoing services working but the incoming is not functioning.

Attaching the snapshot for your reference.
would anyone help me resolve this issue.

Thanks

[Stephen Abello]

Hi
Most of the time this error indicates that the rights you added on your Microsoft Azure for one of those API is missing:

https://outlook.office.com/SMTP.Send
https://outlook.office.com/IMAP.AccessAsUser.All
offline_access

Hope this helps
Stephen

[Rohit Kushwaha]

Hi @Stephen,

Thank you for your response. as we have checked all the 3 permissions are granted for the same but still facing the same mentioned issue.

Retards,
Rohit

[Joe Kreg]

Try changing Inbox to INBOX instead. We decided not to process incoming emails so I don't have the inbox settings we used originally, but here was our Oauth client settings

[Rohit Kushwaha]

Hi Joe,

Thank you for your response.
i have made the changes as suggested but still issued is not being resolved.

Anyone pls suggested me how to resolve this issue.

Retards,

[Stephen Abello]

Did you try to regenerate your token once you modified Azure permissions/iTop OAuth's scopes ?

[Rohit Kushwaha]

Yes, i have regenerate the token after modified the permissions.

[Stephen Abello]

You could try to add this line from the documentation to your configuration in order to have more logs, but then again I never saw this error outside Azure permissions issues

'log_level_min' => ['OAuth' => 'Debug'],