Hello, I'm trying to solve a problem in iTop, but I'm going in circles. I want an email notification to be sent when the start time of a work order for a ticket begins. Unfortunately, you can't use a trigger for this, as the trigger needs to be activated to send a notification. Is it possible to create an automation like Cron for this?
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"Thank you for the response. I have already written a script to determine when a task starts. But could you give me a tip on how to trigger a pre-written email?"
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello, I'm trying to solve a problem in iTop, but I'm going in circles. I want an email notification to be sent when the start time of a work order for a ticket begins. Unfortunately, you can't use a trigger for this, as the trigger needs to be activated to send a notification. Is it possible to create an automation like Cron for this?
Hello Stefan,
This cannot be done out the box, but you can either make your own extension for this or get the Notify expiration extension on iTop Hub.
Hope it helps,
Guillaume
"Thank you for the response. I have already written a script to determine when a task starts. But could you give me a tip on how to trigger a pre-written email?"