Error While trying to get Mailbox Content with Mail to Ticket Extension

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Error While trying to get Mailbox Content with Mail to Ticket Extension

Forum: Extending and integrating iTop

Creator: Gbemisola Adesakin

Created: 2023-09-25

Updated: 2024-02-21

Gbemisola Adesakin - 2023-09-25

I'm using the Mail to Ticket extension which has been configured. While trying to get the mailbox content of an account setup with Oauth, the UI keeps rolling and in the the error log, I get the error in the image attached. Also, the error doesnt come up for another mailbox but getting mailbox content interface just keeps rolling..

itop error.png

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Jeffrey Bostoen - 2023-10-05

I only see an "info" message?

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johnson - 2024-02-21

i also have same issue, it was keep loading.
Hope anyone can advise.

Thanks

MailContent - KeepLoading.png

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Jeffrey Bostoen - 2024-02-21

And do you happen to see more in the error.log file (see "logs" directory of iTop)?

Or in the response to the network request, when you analyze it with a browser's developer tools?

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