Oauth Setup - Ticket 2 Mail

[Michael Maertzdorf]

So I am having some difficulties setting up access to an oAuth Email box

1) made an oAuth client (for Azure)
2) made an application with the following GRAPH API access --
- IMAP.AccessAsUser.All
- offline_access
- SMTP.Send
- User.Read
- Granted access for organization.
3) Generated token

For the Oauth client, do I enter here my admin account? or the email address of the mailbox(es) I want to access?

As for the oAuth email client

Mailbox Configuration
Mail Server : outlook.office365.com
Login: svc_tickets_XXX@xxxxx.xyx
OAuth client: Azure (svc_tickets_XXX@xxxxx.xyx)
Protocol: IMAP
Port: 993
Mailbox (for IMAP): Postvak IN
Active: No
Debug trace: Yes

Debug trace is empty

IMAP Mail at 993 --> Failed to initialize the mailbox: svc_tickets_XXX@xxxxx.xyx. Reason: cannot read - connection closed?
IMAP Mail at 143 --> Failed to initialize the mailbox: svc_tickets_XXX@xxxxx.xyx.. Reason: cannot login, user or tokens

My admin account has access to the svc_tickets_XXX account (all 3 access types).

[Jeffrey Bostoen]

As far as I know: with the MS Azure account which has some form of access (e.g. "full access" permissions) on the mailbox. Cannot read is an error I haven't seen yet - are you sure the iTop server can connect to this port 993?

143 - not sure why you'd use this one with Azure?

[Michael Maertzdorf]

143?, because it's IMAP aswell (non-SSL)

Yes, if I telnet to outlook.office365.com I get an answer back

[Jeffrey Bostoen]

Did you try the suggestion here: https://www.itophub.io/wiki/page?id=extensions:ticket-from-email

Question: I can't access the mailbox content, I get an error: Reason: cannot read - connection closed?
Answer: If you are trying to access a Mailbox with OAuth2, this message occurs when you have not specified ssl in the imap_options

Configuration

'combodo-email-synchro' => array (
    'imap_options' => array (
         0 => 'imap',
         1 => 'ssl',
    )

[Michael Maertzdorf]

Hey,

Thanks for that quick find.

That did indeed solve that issue.