I have tried to do the integration between Zabbix and Itop, but they are showing the following error:
181:20210210:172252.383 [ iTop Webhook ] ERROR: Incorrect iTop ticket ID given: {EVENT.TAGS.__zbx_itop_id}
181:20210210:172357.106 [ iTop Webhook ] ERROR: Failed to parse response received from iTop.
Request status code 200. Check debug log for more information.
This integration have been developed by Zabbix, you should check directly with them on their support / forum. We don't have any information on how it has been developed 😁
Cheers,
Guillaume
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Hi people,
I have tried to do the integration between Zabbix and Itop, but they are showing the following error:
181:20210210:172252.383 [ iTop Webhook ] ERROR: Incorrect iTop ticket ID given: {EVENT.TAGS.__zbx_itop_id}
181:20210210:172357.106 [ iTop Webhook ] ERROR: Failed to parse response received from iTop.
Request status code 200. Check debug log for more information.
The official integration is: https://www.zabbix.com/br/integrations/itop
The source code: https://git.zabbix.com/projects/ZBX/repos/zabbix/browse/templates/media/itop
I'm using the following software:
running on xammp on a Windows Server 2016
iTop-2.7.3-664
PHP 7.1.33
running on a Ubuntu Server
Zabbix 5.4.0alpha2
Configs on Media of Zabbix
The ticket is opened on Itop, but the response gives a parse error!
Someone have tried to do this?
Images in attachment.
Thank you
Hello Eduardo,
This integration have been developed by Zabbix, you should check directly with them on their support / forum. We don't have any information on how it has been developed 😁
Cheers,
Guillaume
Also, check the debug log as said in the last picture, you might find some information or a message from iTop
Guillaume
Thank you Guillaume,
I will see with Zabbix SIA.
Hi
You have to create a user request :
https://www.itophub.io/wiki/page?id=2_3_0%3Adatamodel%3Aitop-request-mgmt