Hello,
Currently, when i open a document with a pdf file uploaded , itop will automatically download pdf file to local PC instead of showing it in preview window like in the past and leave a blank preview.I tried to test with text or excel file and it all work perfectly. I don't know what is wrong here. Please help ,thank you. !
I'm using Itop 2.7.3. I have tested with firefox chrome or edge with latest version and all of them have same result. My software to read pdf is Foxit reader
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Hello,
Currently, when i open a document with a pdf file uploaded , itop will automatically download pdf file to local PC instead of showing it in preview window like in the past and leave a blank preview.I tried to test with text or excel file and it all work perfectly. I don't know what is wrong here. Please help ,thank you. !
Last edit: Kenvshin 2021-03-25
What iTop version are you using?
And which browser; and which PDF software do you have installed?
I'm using Itop 2.7.3. I have tested with firefox chrome or edge with latest version and all of them have same result. My software to read pdf is Foxit reader
Hello,
Can you try to reproduce it on the demo instances ? This will help to understand if the problem is client or server side
ok i will try to do it.
I found out problem. Maybe Itop was conflict with software internet download manager, just uninstalled it and work like a charm.
Good to know problem is solved !
Thanks for the feedback !