tawk.to integration not working

[Wilbur van den Hoven]

Hi Guillaume,

I've installed the tawk integration extension on our iTop but it isn't working.
The extension is installed and I put this in the config file:

After deinstalling the extension, renaming the extension to "combodo-tawk-integration" and installing it again the tawk icon is still not showing.

When checking the dev tools (F12) there is no line for combodo-tawk under network.
In the console tab there are some errors, see attachment.

Hope you can help me.

[Guillaume Lajarige]

Hello Wilbur,

The error in the JS console is "normal", it's due to a bug in the iTop SCSS compiler and has nothing to do with your issue.

Having nothing in the "Network" troubles me more. Actually, I think I read your configuration too fast yesterday. You said that it was:

'combodo-tawk-integration' => array (
    'site_id' => '00000000000000000000',
    'enabled_portals' => array (
      0 => 'backoffice,itop-portal',
    ),
    'allowed_profiles' => array (
      0 => 'Administrator,Portal user',
    ),
)

The "enabled_portals" and "allowed_profiles" parameters are arrays, they should be like:

'combodo-tawk-integration' => array (
    'site_id' => '00000000000000000000',
    'enabled_portals' => array (
         'backoffice',
         'itop-portal',
    ),
    'allowed_profiles' => array (
          'Administrator',
          'Portal user',
    ),
)

PS: Note that iTop will reformat it, but the key is that they should not be in the same string, but different array elements

[Wilbur van den Hoven]

Hi Guillaume,

I have changed my configuration file and iTop reformatted it to this:

'combodo-tawk-integration' => array (
    'site_id' => '00000000000000000000000',
    'enabled_portals' => array (
      0 => 'backoffice',
      1 => 'itop-portal',
    ),
    'allowed_profiles' => array (
      0 => 'Administrator',
      1 => 'Portal user',
    ),
),

Unfortunately still no chat icon available :-(

Do I have to change anything in the 'datamodel.combodo-tawk-integration.xml'file of the extension? Under extensions/combodo-tawk-integration and / or env-production/combodo-tawk-integration?

[Wilbur van den Hoven]

Hi Guillaume,

I looked at the dev tools again and did a filter on 'tawk'.
Now I have som lines there (see attachment).

The logfile says: {"ok":false,"error":{"code":"MethodNotAllowedError","message":"GET is not allowed"}}

Is this something we have to look at?

Greetz Wilbur

[Guillaume Lajarige]

Great! So now the extension is loading! Now we have a log showing the error, I never saw this error, but to be honest I did not try this extension in a long time, maybe their API changed, I'll try it on my instance.

Guillaume

[Pablo Muñoz Rojas]

Greetings!!.

After a couple of hours of researching I have found an http access error in the Chrome console. My problem was the same as Guillaume Lajarige and I solved it by editing the ConfigHelper.php file

sudo vi extensions/combodo-tawk-integration/src/Helper/ConfigHelper.php

on line 132 I replaced the original line with:
s1.src = 'https: //embed.tawk.to/ {$ sSiteId} / 1f0jdgv5t';

and it worked right away

Apparently the url changed in tawk.to, you can confirm if the last code in the row (1f0jdgv5t) is correct by looking at the widget code in your tawk.to dashboard

Best regards!

[Guillaume Lajarige]

Hello Pablo,

Thank yo very much for that feedback, I'll try the extension again and fix it regarding your information 👍

Take care,
Guillaume

[Guillaume Lajarige]

Hello everyone!

Thanks to your feedbacks, we made a new beta version of the extension which fixes the wrong URL. Widget ID can now be set in the extension's settings so you don't have to modify the files.

I'll post on the dedicated thread as well.

Take care 😊
Guillaume