I have not configured anything, but I have noticed that if the SLTs are not defined with the “TDA – Assignment Time” metric, it takes by default the value of the SLTs with the “TDS – Solution Time” metric that we have created.
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Hello, I hope you are doing well.
How can I find out what the default assignment time value or assignment time limit is for a ticket?
Regards.
Can you be more clear, please?
Have you configured anything special?
If not, you just need to assign the tickets manually. Or you need to set up some automation yourself.
I have not configured anything, but I have noticed that if the SLTs are not defined with the “TDA – Assignment Time” metric, it takes by default the value of the SLTs with the “TDS – Solution Time” metric that we have created.