Notificactions using Office365

[Dickinson]

Hi iTop guys,

I'm trying to use an O365 account for notification but it doesn't work. I
haven touched my php.ini yet because I'm configuring config-itop.php file.
What I have there is:

'email_transport' => 'PHPMail',
'email_transport_smtp.encryption' => 'tls',
'email_transport_smtp.host' => 'smtp.office365.com',
'email_transport_smtp.password' => 'xxxxxxxx',
'email_transport_smtp.port' => '587',
'email_transport_smtp.username' => 'xxxxxx@xxxxxxx',

The test page fails and if I test by creating a change which triggers an
email notification it nevers arrives. On the log I see:

IssueLog
2021-05-05 23:33:40 | Warning | Email sending failed: Some recipients were
invalid, aFailedRecipients contains: xxxxxx@xxxxxx | IssueLog
2021-05-06 00:05:08 | Warning | Email sending failed: Some recipients were
invalid, aFailedRecipients contains: xxxxxx@xxxxxx | IssueLog
2021-05-06 00:05:44 | Warning | Email sending failed: Some recipients were
invalid, aFailedRecipients contains: xxxxxx@xxxxxx | IssueLog
2021-05-05 17:30:53 | Warning | Email sending failed: Some recipients were
invalid, aFailedRecipients contains: xxxxxx@xxxxxx | IssueLog

All are valid and tested email addresses. In fact, the email address Im
using in the one that I usefor notifications in other platform (zabbix)
where it works perfectly.

Any ideas?

Eduardo from Colombia

[Dickinson]

Hi guys, appreciate your help

[Jeffrey Bostoen]

What kind of email notifications are being sent?
If on a ticket, you can click the notifications tab and see the details

[Dickinson]

Thanks for you replay Jeffrey, basically I have a trigger which sends an email when a new Change was created. It used to work fine with my old Exchange on premise, but it no longer exists and now we have all our email accounts in O365.

[Jeffrey Bostoen]

Can you show how you configured the notifications?

[Dickinson]

Dear Jeffrey, what I have in the config-itop.php file is.

'email_transport' => 'PHPMail',
'email_transport_smtp.encryption' => 'tls',
'email_transport_smtp.host' => 'smtp.office365.com',
'email_transport_smtp.password' => 'xxxxxxxx',
'email_transport_smtp.port' => '587',
'email_transport_smtp.username' => 'xxxxxx@xxxxxxx',

Thanks for your help

[Brian C.]

Jefferey,

Mine is exactly like yours EXCEPT this line:
'email_transport' => 'smtp'

Works like a champ for me....

[Dickinson]

Briac, your're the one!! The email transport was the trick. Now my notificacions using an O365 account work like a charm. For those who may need this in the future, that's my final config:

---

// email_default_sender_address: Default address provided in the email from header field.
// default: ''
'email_default_sender_address' => 'XXXXXXX@XXXXXXXX',

// email_default_sender_label: Default label provided in the email from header field.
//  default: ''
'email_default_sender_label' => 'WHAT YOU WANT TO SEE',

// email_transport: Mean to send emails: PHPMail (uses the function mail()) or SMTP (implements the client protocol)
//  default: 'PHPMail'
'email_transport' => 'SMTP',
'email_transport_smtp.encryption' => 'tls',
'email_transport_smtp.host' => 'smtp.office365.com',
'email_transport_smtp.password' => 'xxxxxxxxx',
'email_transport_smtp.port' => '587',
'email_transport_smtp.username' => 'xxxxxxxxxxxx',

---

Then just restart IIS and enjoy

Thanks a million.

Eduardo

[Pierre Goiffon]

Thanks for sharing this !