Can not authenticate to IMAP server: AUTHENTICATE failed.

[Apurv Singh Manral]

Hi Team,

I'm getting the below error while creating a new IMAP connection

Failed to initialize the mailbox: xyz@xyz.com. Reason: Cannot connect to IMAP server: '{outlook.office365.com:993/imap/ssl}Inbox', with credentials: 'xyz@xyz.com'/***'

Array ( [0] => Retrying PLAIN authentication after AUTHENTICATE failed. [1] => Retrying PLAIN authentication after AUTHENTICATE failed. [2] => Can not authenticate to IMAP server: AUTHENTICATE failed. )

Thanks & Regards
Apurv Singh Manral

[Jeffrey Bostoen]

What is the version of your iTop + Mail to Ticket Automation extension?

[Apurv Singh Manral]

Hi Jeffery,

Thanks for your reply I'm using iTop version 2.7 and for the Mail to Ticket Automation extension 3.5.1

Thanks & Regards
Apurv Singh Manral

[Jeffrey Bostoen]

You'll need to add more details - but did you set everyhing up to use OAuth 2.0 / Modern authentication (requires at least iTop 2.7.7; would need to check but likely Mail to Ticket 3.6.0) to authenticate to MS Office 365?

[Apurv Singh Manral]

Hi jeffery,

Now we're using itop 2.7.7 and mail to ticket 3.6.0 and we've successfully integrated with gmail but we are facing issue while connecting to MS Office 365.

2022-10-18 09:53:08 | Debug | 1 | GetAuthorizationUrl for OAuthClientAzure::3 | OAuth
2022-10-18 09:53:12 | Debug | 1 | GetDisplayAuthenticationResults for OAuthClientAzure::3 | OAuth
2022-10-18 09:53:12 | Error | 1 | Required parameter not passed: "code" | IssueLog

in error log we're getting this message

[Rohit Kushwaha]

Hi Jeffery,

I'm getting the below error and also email to ticket creation extension is not working. i did not able to understand like 2 months ago these both (IMAP server & Extension ) service was working fine. but now it is not working.

Itop Version - 3.0

Failed to initialize the mailbox: servicedesk@india.nec.com. Reason: Cannot connect to IMAP server: '{imap-mail.outlook.com:993/imap/ssl/novalidate-cert}Inbox', with credentials: 'xyz@.abc.com'/'*'

Array ( [0] => Retrying PLAIN authentication after AUTHENTICATE failed. [1] => Retrying PLAIN authentication after AUTHENTICATE failed. [2] => Can not authenticate to IMAP server: AUTHENTICATE failed. )

IF anyone have the solution of this error please answer it.

Thanks
Rohit Kushwaha

[Jeffrey Bostoen]

Have you properly set up OAuth 2.0?