We are running iTop 2.7.7 and we have two mailboxes bringing tickets into iTop. We currently have one trigger (Object Creation) that sends out an email to both the end user and the IT team. However I've been asked if its possible to split it out. So that when emails come in from one mailbox an email gets sent to one part of the IT Team (Applications) and the end user with its own message and when they come in from the other mailbox a message gets sent to the IT Tech team and the end user again with there own message,
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Since it's two mailboxes: you could configure them to for instance automatically assign the different team?
Then, you can probably add a condition in the trigger to make sure that the notification to the caller is different - based on the value of the assigned team.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
We are running iTop 2.7.7 and we have two mailboxes bringing tickets into iTop. We currently have one trigger (Object Creation) that sends out an email to both the end user and the IT team. However I've been asked if its possible to split it out. So that when emails come in from one mailbox an email gets sent to one part of the IT Team (Applications) and the end user with its own message and when they come in from the other mailbox a message gets sent to the IT Tech team and the end user again with there own message,
Since it's two mailboxes: you could configure them to for instance automatically assign the different team?
Then, you can probably add a condition in the trigger to make sure that the notification to the caller is different - based on the value of the assigned team.