I've done it in the past for my previous employer. The "active tickets" tab is added in an old way, where some stuff was hardcoded into one of the XML files if i remember correctly (or somewhere else).
I'd suggest creating your own extension to customize the XML datamodel, and add an AttributeDashboard where you can add the same type of queries without having to do all this coding.
Might be interesting to see Combodo's feedback on this; whether there is a reason to keep the "active tickets" method from the past or whether it will be migrated to the more modern approach of an AttributeDashboard ?
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Might be interesting to see Combodo's feedback on this; whether there is a reason to keep the "active tickets" method from the past or whether it will be migrated to the more modern approach of an AttributeDashboard
It's always complicated to change to replace a piece of code that is working and wasn't changed for a long time ;o)
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Hi,
i want to change the query of "Active Tickets" tab in order to list all the tickets for that CI
I've read the documentation but i could t understand it
I've done it in the past for my previous employer. The "active tickets" tab is added in an old way, where some stuff was hardcoded into one of the XML files if i remember correctly (or somewhere else).
I'd suggest creating your own extension to customize the XML datamodel, and add an AttributeDashboard where you can add the same type of queries without having to do all this coding.
Might be interesting to see Combodo's feedback on this; whether there is a reason to keep the "active tickets" method from the past or whether it will be migrated to the more modern approach of an AttributeDashboard ?
Hi Jeffrey do u know any piece of guide about adding AttributeDashboard ?
It's always complicated to change to replace a piece of code that is working and wasn't changed for a long time ;o)
https://www.itophub.io/wiki/page?id=latest:customization:xml_reference