Hello everybody , i have a issue when I try to modify name of ticket from "R-00001" to "Test-00001".
I tried to modify variable "R-%06d" from function GetTicketRefFormat from "itop-request-mgmt-itil" extension but, after redeploy , this variable stays the same. It's look like the extension on whitch I overwritten is not applied. Can everybody help me with this issue ? I want to mentioned as I tried to modify "itop-tickets" extension whitch is class parent for "itop-request-mgmt-itil" but doesn't work .
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Hello everybody , i have a issue when I try to modify name of ticket from "R-00001" to "Test-00001".
I tried to modify variable "R-%06d" from function GetTicketRefFormat from "itop-request-mgmt-itil" extension but, after redeploy , this variable stays the same. It's look like the extension on whitch I overwritten is not applied. Can everybody help me with this issue ? I want to mentioned as I tried to modify "itop-tickets" extension whitch is class parent for "itop-request-mgmt-itil" but doesn't work .
Can you share what you have?
Hello,
Modifying the method will only affect new objects, could this be your problem ?