I am looking for help to correctly configure the permissions of the "Support Agent" profile in my iTop installation.
My goal is that Support Agents can only access the Requirements modules to register and manage tickets. I need to prohibit their access to Configuration Management, Incident Management, Problem Management, Change Management and Service Management.
I am not sure what is the best way to implement it in my case.
Does anyone have experience setting up profiles this way in iTop and can give me some advice?
I am looking for help to correctly configure the permissions of the "Support Agent" profile in my iTop installation.
My goal is that Support Agents can only access the Requirements modules to register and manage tickets. I need to prohibit their access to Configuration Management, Incident Management, Problem Management, Change Management and Service Management.
I am not sure what is the best way to implement it in my case.
Does anyone have experience setting up profiles this way in iTop and can give me some advice?
Any news?
Hm, you could try to customize the data model.
But I'm not exactly sure what would happen if for example an agent tries to open a user request with a functional CI linked to it.