I suspect the issue is fully my understanding, but I have read all the documentation and cannot find the answer to my issue. I am running a data synchronization, but all the replicas are being 'ignored':
I am trying to import 10 records for a new CI I have created called DatabaseSchema. To prove that the issue is not a custom CI, I also tried to import some contacts and I get the same problem.
The documentation says that "Ignored records corresponds to objects no longer existing in iTop." However, this is a clean database, none of these CIs or contacts have existed before, so I don't understand the problem.
A sample of the data:
id
primary_key
name
org_id
business_criticity
3
APEX_040200
APEX_040200
3
high
4
APPQOSSYS
APPQOSSYS
3
high
5
AUDSYS
AUDSYS
3
high
I'm also not clear on what the primary_key is used for. Perhaps this is my issue? As the objects have never existed before, I am not clear on what should be in the primary_key field. I have also tried the primary_key as null but this makes no difference.
Otherwise the system is not giving me any error or warning for why the items are being ignored.
Your help with this would be very much appreciated.
Thanks, Graham
Last edit: Graham Snow 2018-07-24
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Hi,
I suspect the issue is fully my understanding, but I have read all the documentation and cannot find the answer to my issue. I am running a data synchronization, but all the replicas are being 'ignored':
Screenshot
I am trying to import 10 records for a new CI I have created called DatabaseSchema. To prove that the issue is not a custom CI, I also tried to import some contacts and I get the same problem.
The documentation says that "Ignored records corresponds to objects no longer existing in iTop." However, this is a clean database, none of these CIs or contacts have existed before, so I don't understand the problem.
A sample of the data:
I'm also not clear on what the primary_key is used for. Perhaps this is my issue? As the objects have never existed before, I am not clear on what should be in the primary_key field. I have also tried the primary_key as null but this makes no difference.
Otherwise the system is not giving me any error or warning for why the items are being ignored.
Your help with this would be very much appreciated.
Thanks, Graham
Last edit: Graham Snow 2018-07-24
Note : this question was asked (and at this time discussion is still ongoing) in ticket 1629