Unable to add FunctionalCI objects to Ticket via Process

[Markus]

Dear All,

I implemented a iBackgroundProcess to enrich existing Tickets with additional information.

Changing simple attributes works like a charm and I'm able to add contacts.

However, when I try to use the same way I use for contacts, to add Objects derived from FunctionalCI, it does not work, and I do not have any idea where the problem lies.

This is my code:

$tickets = new DBObjectSet(DBObjectSearch::FromOQL('SELECT Ticket WHERE customer_ticket = \'\''));
while ($ticket = $tickets->Fetch()) {

    // Get current functionalcis
    $oCIsSet = $ticket->Get('functionalcis_list');

    // Get related cis
    $cis = new DBObjectSet(DBObjectSearch::FromOQL('SELECT Branch AS B WHERE B.outlet_id=\'210905\''));
    while ($ci = $cis->Fetch()) {
        $oNewLink = new lnkFunctionalCIToTicket();
        $oNewLink->Set('functionalci_id', $ci);
        $oNewLink->Set('impact_code', 'computed');
        $oCIsSet->AddItem($oNewLink);
    }
    $ticket->Set('functionalcis_list', $oCIsSet);

    // Persist ticket
    $ticket->DBWrite();
}

Both OQL queries are mock queries, but they do return what I expect.

I use a similar approach to add contacts and this works without problem.

Not sure what's going on.

Branch is a class I wrote myself, it's derived from ApplicationSolution which itself is derived from FunctionalCI so I expect that I should be able to add Branch objects to CIs of a ticket.

Adding them via the web GUI works.

Any help or pointes in the right directions are appreciated.

All the best,
Markus

[Jeffrey Bostoen]

I'd go for both setting the functionalci_id and ticket_id; then use $oNewLink->DBInsert()

[Markus]

Thanks a lot Jeffrey!

This was a rather easy and straight forward solution that I did not think of :(.

Just need to modify my code a bit to avoid duplication, otherwise this should be fine now.

Thanks again!