Hi guys, trying to install the extension "Mail to ticket automation" with iTop Hub. A popup appears that the installation was succesful but in the following screen I can see that the extension is NOT installed. How could i solve this issue?
Using Office 365 or not? It seems like it might be a shared mailbox (or just an alias)?
If it's a shared mailbox: we had to enable the account too in the Active Directory.
"Mailbox (for IMAP)" is misleading, here you might want to try "Inbox" (or "Postvak IN" maybe, but likely Inbox)
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Hi guys, trying to install the extension "Mail to ticket automation" with iTop Hub. A popup appears that the installation was succesful but in the following screen I can see that the extension is NOT installed. How could i solve this issue?
iTop version = 2.7.2-1-6483
Last edit: Kristof Haerynck 2020-12-01
Hi Kristof, nice to see you here. 😁
I'm not sure if it's the most recent version, or if you should go for the manual installation process of extensions. The two modules for this extension are found here:
https://github.com/Combodo/combodo-email-synchro/releases
https://github.com/Combodo/itop-standard-email-synchro/releases
Hi Jeffrey,
thanks a lot for helping me out! Works fine the manual way.
Still have the message "Mailbox is empty", but has to be a firewall rule that blocks incoming imap traffic.
Can you show the settings you've used so far? Both in iTop's GUI of the mailbox object; and also in the configuration file.
Beware to censor sensitive information.
One of the common missing things in iTop's configuration is the IMAP options:
'imap',
'ssl,'
'novalidate-cert'
Hi Jeffrey,
these are my settings right now. Already added the 'novalidate-cert' to the IMAP options.
Using Office 365 or not? It seems like it might be a shared mailbox (or just an alias)?
If it's a shared mailbox: we had to enable the account too in the Active Directory.
"Mailbox (for IMAP)" is misleading, here you might want to try "Inbox" (or "Postvak IN" maybe, but likely Inbox)
"Inbox" did the trick, you made my day :-)! Thanks a lot!