Actually i am new in itop and don't have much idea i want to add a free text field in incident creation form page in which user some text writing is enabled. Somebody tell me how can I do this. I am not able to understand in the documentation that what should I add in which file so that I can get an extra field in the incident creation form. Can someone share some script/code with example and file name without documentation and tell me the file name in which I can do modification.
i am very thankful if anyone reply .
Regards,
Rohit
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Basically, you need to create an extension in which you define the new field.
There's some really good documentation by Combodo. And some official examples; but there's a lot more in this repository too on how to accomplish certain things.
HI Everyone,
Actually i am new in itop and don't have much idea i want to add a free text field in incident creation form page in which user some text writing is enabled. Somebody tell me how can I do this. I am not able to understand in the documentation that what should I add in which file so that I can get an extra field in the incident creation form. Can someone share some script/code with example and file name without documentation and tell me the file name in which I can do modification.
i am very thankful if anyone reply .
Regards,
Rohit
For some examples: https://github.com/search?q=itop
Basically, you need to create an extension in which you define the new field.
There's some really good documentation by Combodo. And some official examples; but there's a lot more in this repository too on how to accomplish certain things.
Most useful resources are:
https://www.itophub.io/wiki/page?id=latest%3Acustomization%3Axml_reference
https://www.itophub.io/wiki/page?id=latest%3Acustomization%3Adatamodel#content_of_a_module
Or get in touch with Combodo's sales team or someone who can do this for you :)