I've noticed a rather annoying issue on my iTop instance.
When I delete tickets via the console, the linked notifications are not removed in the database.
I saw this because I had to delete test tickets before the production run. Now I have old notifications linked to new tickets.
I can remove this older notifications but I think it would be better that they disapear with the tickets.
Is it a bug in my instance or the current way of working of iTop ?
Thanks for your feedback.
Rafael.
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Interesting question. It seems the event notification itself actually only includes an object ID, but not the object class.
So it would require an additional "delete" action. By default, iTop only deletes more directly related objects (in the datamodel it's usually an AttributeExternalKey in this case; or some form of linked class).
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Hi Jeffrey!
Ok, good to know that. I think I will add a trigger on my DB (or add a dedicated function on the OnDelete event) in order to do that.
Thanks for your feedback :)
Rafael.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi!
I've noticed a rather annoying issue on my iTop instance.
When I delete tickets via the console, the linked notifications are not removed in the database.
I saw this because I had to delete test tickets before the production run. Now I have old notifications linked to new tickets.
I can remove this older notifications but I think it would be better that they disapear with the tickets.
Is it a bug in my instance or the current way of working of iTop ?
Thanks for your feedback.
Rafael.
Interesting question. It seems the event notification itself actually only includes an object ID, but not the object class.
So it would require an additional "delete" action. By default, iTop only deletes more directly related objects (in the datamodel it's usually an AttributeExternalKey in this case; or some form of linked class).
Hi Jeffrey!
Ok, good to know that. I think I will add a trigger on my DB (or add a dedicated function on the OnDelete event) in order to do that.
Thanks for your feedback :)
Rafael.
Hello,
Thanks for the feedback.
I've created a feature request, we'll see if it's accepted (ref N°6722)
Nice :)