I need your help in configuring the email notifications to be sent to the approvers of user requests.
I have configured the approvers in the approval rule using the below query: SELECT Person AS B WHERE B.email ='x@xyz.com'
When I configured the email notification, 'Notification to Approver', I used the below query in the 'To' field: SELECT Person WHERE id= :this->approver_id
But I am getting the attached error in the notifications.
Let me know how can I resolve this project blocking point.
Hello iTop team,
I need your help in configuring the email notifications to be sent to the approvers of user requests.
I have configured the approvers in the approval rule using the below query:
SELECT Person AS B WHERE B.email ='x@xyz.com'
When I configured the email notification, 'Notification to Approver', I used the below query in the 'To' field:
SELECT Person WHERE id= :this->approver_id
But I am getting the attached error in the notifications.
Let me know how can I resolve this project blocking point.
Any help here ?
Do you have any approval extension installed that adds approver_id to the person class?
Hello Jeffrey,
This is the approval extension we have installed:
https://store.itophub.io/en_US/products/combodo-approval-process-automation
HI Mustafa, as you still facing the same issue or fixed the issue?
Last edit: Kai IT 2025-11-06