Approval notifications issue

[Mustafa Akram Fouda]

Hello iTop team,

I need your help in configuring the email notifications to be sent to the approvers of user requests.

I have configured the approvers in the approval rule using the below query:
SELECT Person AS B WHERE B.email ='x@xyz.com'

When I configured the email notification, 'Notification to Approver', I used the below query in the 'To' field:
SELECT Person WHERE id= :this->approver_id

But I am getting the attached error in the notifications.

Let me know how can I resolve this project blocking point.

[Mustafa Akram Fouda]

Any help here ?

[Jeffrey Bostoen]

Do you have any approval extension installed that adds approver_id to the person class?

[Mustafa Akram Fouda]

Hello Jeffrey,

This is the approval extension we have installed:
https://store.itophub.io/en_US/products/combodo-approval-process-automation