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Is possible to create an extension to view incidents from the incident creation modal in standard portal?

2025-04-09
2025-05-07
  • Naveenkumar R

    Naveenkumar R - 2025-04-09

    Hi,

    I’m trying to enhance the portal user experience in iTop. We’ve to add a “View Incident” button inside the incident creation modal (screenshot attached).

    We would like this button to allow users to view previous incidents created by other user without closing the current modal. This helps avoid duplicate submissions and improves usability.

    Is it possible to create a portal extension to support this feature?
    Any guidance or suggestions would be appreciated.

    Thanks,
    Naveenkumar R

     
  • Naveenkumar R

    Naveenkumar R - 2025-04-14

    Hi @cisou
    any suggestions?

     
  • Naveenkumar R

    Naveenkumar R - 2025-05-07

    hi @glajarige @cisou
    just kindly checking if you could help with adding a "View Incident" button in the incident creation modal to improve usability and avoid duplicates

     

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