I have autoclose tickets version 1.0.1 but im having a hard time making it work, as to my understanding it is supposed to automatically close resolved tickets. but when running the main class manually it does not close and it gives me an error:
" root@helpdesk:/var/www/html/itop/data/production-modules/combodo-autoclose-ticket# php main.combodo-autoclose-ticket.php
PHP Fatal error: Uncaught Error: Interface "iBackgroundProcess" not found in /var/www/html/itop/data/production-modules/combodo-autoclose-ticket/main.combodo-autoclose-ticket.php:28
Stack trace:
0 {main}
thrown in /var/www/html/itop/data/production-modules/combodo-autoclose-ticket/main.combodo-autoclose-ticket.php on line 28 "
I cannot find this interface "iBackgroundProcess" anywhere to debug the issue.
however when i run " php cron.php --auth_user= --auth_pwd=** --status_only=1" , it shows that AutoCloseTicket is active and has ran before, without any effect on my system. (Find Screenshot of the Table below).
please help me with this issue.
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You can run the main.combodo-autoclose-ticket.php script manually, it only works through the CRON. Your CRON should be configured to run automatically in background, does it?
Also, ticket will be closed following the rules you have set, what did you configured?
PS : You should not show a password in a screenshot.
Take care,
Guillaume
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Where can i set these rules? i dont have the autoclose v2 since its not an extension and its combodo users only, so i i just downloaded the extensions and run my cron to see if it works.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
I have autoclose tickets version 1.0.1 but im having a hard time making it work, as to my understanding it is supposed to automatically close resolved tickets. but when running the main class manually it does not close and it gives me an error:
" root@helpdesk:/var/www/html/itop/data/production-modules/combodo-autoclose-ticket# php main.combodo-autoclose-ticket.php
PHP Fatal error: Uncaught Error: Interface "iBackgroundProcess" not found in /var/www/html/itop/data/production-modules/combodo-autoclose-ticket/main.combodo-autoclose-ticket.php:28
Stack trace:
0 {main}
thrown in /var/www/html/itop/data/production-modules/combodo-autoclose-ticket/main.combodo-autoclose-ticket.php on line 28 "
I cannot find this interface "iBackgroundProcess" anywhere to debug the issue.
however when i run " php cron.php --auth_user= --auth_pwd=** --status_only=1" , it shows that AutoCloseTicket is active and has ran before, without any effect on my system. (Find Screenshot of the Table below).
please help me with this issue.
Hello Youssef,
You can run the
main.combodo-autoclose-ticket.phpscript manually, it only works through the CRON. Your CRON should be configured to run automatically in background, does it?Also, ticket will be closed following the rules you have set, what did you configured?
PS : You should not show a password in a screenshot.
Take care,
Guillaume
Where can i set these rules? i dont have the autoclose v2 since its not an extension and its combodo users only, so i i just downloaded the extensions and run my cron to see if it works.