dheeraj kumar - 2016-09-13

Hi All

I have setup iTop and configure all the settings for notifications and email. Email is sending with email.test.php is ok email is shooting to the spacified email id.

But when i am creating ticket its showing pending in notification tab. As i have created a trigger on request created and creating request ticket.

Kindly help me any one if any one has face this issue.!

My Trigger Details

Trigger (on object creation): Request Creation

Description Request Creation
Target class User Request

My Notification which i have created :

Name Notification to caller
Description
Status In production
Test recipient
From dheerajnayak2001@gmail.com
Reply to
To
SELECT Person WHERE id=:this->caller_id

Cc

bcc

subject Org=$this->org_name$::Ticket $this->name()$, priority- $this->label(priority)$, status- $this->status$
body

Dear $this->caller_id_friendlyname$

Ticket $this->name()$ has been created.

Title: $this->title$

status:$this->status$

Description: $this->description$

Last update: $this->last_update$

for more information on this ticket, click here: $this->hyperlink()$

Regards

Helpdesk

importance high