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Auto-assign dispatched requests to specific agents

2024-12-11
2024-12-18
  • Mustafa Akram Fouda

    Hello Team,

    I need to know whether there's a way through which I can have itop auto-assign dispatched requests to specific agents based on the service sub-category selected by the end-user on the portal.

     
  • Jeffrey Bostoen

    Jeffrey Bostoen - 2024-12-11

    You can write your own extension for this by hooking into some iTop methods.

    Or alternatively, I also have some customers who use my (profesional) Auto Assigner extension for this.
    https://jeffreybostoen.be/itop-extension-auto-assigner/

     
  • Mustafa Akram Fouda

    Thank you Jeffrey

     

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