I need to know whether there's a way through which I can have itop auto-assign dispatched requests to specific agents based on the service sub-category selected by the end-user on the portal.
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Hello Team,
I need to know whether there's a way through which I can have itop auto-assign dispatched requests to specific agents based on the service sub-category selected by the end-user on the portal.
You can write your own extension for this by hooking into some iTop methods.
Or alternatively, I also have some customers who use my (profesional) Auto Assigner extension for this.
https://jeffreybostoen.be/itop-extension-auto-assigner/
Thank you Jeffrey