Some of our dashlets are not properly rendering their accented characters. This happens:
This is the code for the dashlet:
Is this an iTop bug? We are on version 3.0.2-1. I realise that the dashlet is fetching the words from the database, as a State, from the 'Typology' table. However, when checking the DB, the characters are indeed stored as "Aliéné". The encoding for the database is utf8mb4_unicode_ci. Not sure why this is happening
Last edit: Jacques Dancause 2024-07-10
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
This seems to be fixed in iTop 3.1.1 (I couldn't find when exactly). You can test on the demo instance for example to make sure. https://demo.combodo.com/full/pages/UI.php (admin / admin)
You'll see that I added a dashlet on Contacts grouped by Organization, and that the "Démo" organization displays correctly.
Hope it helps,
Guillaume
❤️
1
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Great, thanks a lot Guillaume. We have a very long process to go before we can update to 3.1.1.
Fortunately I noticed that on my local instance that is running 3.0.3, that bug doesn't exist. I will take a look at upgrading our server to 3.0.3. And I found it in the changelog, issue N°5849.
Thanks!
Jacques
❤️
1
Last edit: Jacques Dancause 2024-07-10
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Regarding the upgrade to 3.1.1, mind that the next 3.2.0 LTS will be released just after the summer. So if updates take a long time, you might want to wait for 3.2 as it has a lot of bug & security fixes.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Good day,
Some of our dashlets are not properly rendering their accented characters. This happens:
This is the code for the dashlet:
Is this an iTop bug? We are on version 3.0.2-1. I realise that the dashlet is fetching the words from the database, as a State, from the 'Typology' table. However, when checking the DB, the characters are indeed stored as "Aliéné". The encoding for the database is utf8mb4_unicode_ci. Not sure why this is happening
Last edit: Jacques Dancause 2024-07-10
Hello Jacques,
This seems to be fixed in iTop 3.1.1 (I couldn't find when exactly). You can test on the demo instance for example to make sure. https://demo.combodo.com/full/pages/UI.php (admin / admin)
You'll see that I added a dashlet on Contacts grouped by Organization, and that the "Démo" organization displays correctly.
Hope it helps,
Guillaume
Great, thanks a lot Guillaume. We have a very long process to go before we can update to 3.1.1.
Fortunately I noticed that on my local instance that is running 3.0.3, that bug doesn't exist. I will take a look at upgrading our server to 3.0.3. And I found it in the changelog, issue N°5849.
Thanks!
Jacques
Last edit: Jacques Dancause 2024-07-10
Thanks for the issue number! 🙌
Regarding the upgrade to 3.1.1, mind that the next 3.2.0 LTS will be released just after the summer. So if updates take a long time, you might want to wait for 3.2 as it has a lot of bug & security fixes.