How to add a type of ticket

An easy, extensible web based IT service management platform

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How to add a type of ticket

Forum: Customizing iTop

Creator: Jedi Star

Created: 2022-05-23

Updated: 2022-05-27

Jedi Star - 2022-05-23

Hello everyone!

I have a question
How to add new ticket type based on service selected when submitting user request?

Best regards
Jedi

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Jeffrey Bostoen - 2022-05-23

What exactly do you mean with new ticket type?

Like "User Request", "Incident"? You already start creating a user request or incident; then select the service; not the other way around?

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- Jedi Star - 2022-05-25
  
  Hi Jeffrey.
  
  I've created new type of ticket. And what needs to be done so that users can create these types of tickets at User Portal?
  
  Thanks,
  
  itop version: 2.7
  Linux CentOs & nginx
  
  Last edit: Jedi Star 2022-05-25
  
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Pierre Goiffon - 2022-05-27

Hello,
Like Jeffrey I'm not sure what you mean by "new type of ticket". Instead of copy-pasting the exact same phrase, please explain ?

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