I need help to finish some customizations to an iTop instance.
Basically, I wish to either remove completely both "title", "impact" and "urgency" fields from a Request Ticket creation on User Portal (preferably), or to change them to read-only and specify a default value.
How can that be done? I assume it's through the creation of an extension?
Help is much appreciated.
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There's some really good documentation by Combodo. And some official examples; but there's a lot more in this repository too on how to accomplish certain things.
There's also this to prefill the title field (mind: if you remove it from user request, you would also need to remove it for other ticket classes such as incident etc; or redefine it so it's only there for those classes).
I need help to finish some customizations to an iTop instance.
Basically, I wish to either remove completely both "title", "impact" and "urgency" fields from a Request Ticket creation on User Portal (preferably), or to change them to read-only and specify a default value.
How can that be done? I assume it's through the creation of an extension?
Help is much appreciated.
You'd need to create an iTop extension.
There's some really good documentation by Combodo. And some official examples; but there's a lot more in this repository too on how to accomplish certain things.
Most useful resources are:
There's also this to prefill the title field (mind: if you remove it from user request, you would also need to remove it for other ticket classes such as incident etc; or redefine it so it's only there for those classes).
https://www.itophub.io/wiki/page?id=3_0_0:customization:form_prefill might also be of interest, as well as https://www.itophub.io/wiki/page?id=3_0_0:customization:read-only-field