User portal fields not adding

[Mhamad Farhat]

This is my extension code for adding a field called test for creating a new ticket at portal user side. Unfortunately test field is not being displayed.

<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="3.1">
<constants>
<constant id="RESPONSE_TICKET_SLT_QUERY" xsi:type="string" _delta="define"><![CDATA[SELECT SLT AS slt JOIN lnkSLAToSLT AS l1 ON l1.slt_id=slt.id JOIN SLA AS sla ON l1.sla_id=sla.id JOIN lnkCustomerContractToService AS l2 ON l2.sla_id=sla.id JOIN CustomerContract AS sc ON l2.customercontract_id=sc.id WHERE slt.metric = :metric AND l2.service_id = :this->service_id AND sc.org_id = :this->org_id AND slt.request_type = :request_type AND slt.priority = :this->priority]]></constant>
</constants>
<classes>
<class id="Ticket" _delta="define">
<parent>cmdbAbstractObject</parent>
<php_parent>
<name>_Ticket</name>
</php_parent></class></classes></itop_design>

        <fields>
            <field id="test" xsi:type="AttributeString" _delta="define">
                <sql>test</sql>
                <default_value/>
                <is_null_allowed>true</is_null_allowed>
            </field>
        </fields>
    </class>
</classes>

<module_designs>
    <module_design id="itop-portal" xsi:type="portal">
        <forms>
            <form id="ticket-create-test" _delta="define">
                <class>Ticket</class>
                <properties>
                    <navigation_rules>
                        <submit>
                            <default>go-to-open-requests</default>
                        </submit>
                    </navigation_rules>
                </properties>
                <fields/>
                <twig>
                    <div class="row">
                        <div class="col-sm-6">
                            <div class="form_field" data-field-id="service_id" data-field-flags="mandatory">
                            </div>
                        </div>
                        <div class="col-sm-6">
                            <div class="form_field" data-field-id="servicesubcategory_id" data-field-flags="mandatory">
                            </div>
                        </div>
                    </div>
                    <div id="service_details_placeholder">
                    </div>
                    <div class="row">
                        <div class="col-sm-6">
                            <div class="form_field" data-field-id="impact">
                            </div>
                        </div>
                        <div class="col-sm-6">
                            <div class="form_field" data-field-id="urgency">
                            </div>
                        </div>
                    </div>
                    <div>
                        <div class="form_field" data-field-id="test" _delta="define">
                        </div>
                        <div class="form_field" data-field-id="title">
                        </div>
                        <div class="form_field" data-field-id="description">
                        </div>
                        <div class="form_field" data-field-id="contacts_list">
                        </div>
                    </div>
                </twig>
                <modes>
                    <!-- mode id can among create / edit / view -->
                    <mode id="create"/>
                </modes>
            </form>
        </forms>
    </module_design>
</module_designs>

[Jeffrey Bostoen]

Not sure why you'd use "define" for the delta attribute on the ticket node. Just on the field would be enough.

You define a new form, but how should iTop know when to use this form? Aren't you just looking to redefine (so delta in the XML for the form definition of creating a new ticket = redefine) a new one?

[Mhamad Farhat]

This is my updated code and itop should use this form on creating a new ticket how to achieve it

<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="3.1">
<constants>
<constant id="RESPONSE_TICKET_SLT_QUERY" xsi:type="string" _delta="define"><![CDATA[SELECT SLT AS slt JOIN lnkSLAToSLT AS l1 ON l1.slt_id=slt.id JOIN SLA AS sla ON l1.sla_id=sla.id JOIN lnkCustomerContractToService AS l2 ON l2.sla_id=sla.id JOIN CustomerContract AS sc ON l2.customercontract_id=sc.id WHERE slt.metric = :metric AND l2.service_id = :this->service_id AND sc.org_id = :this->org_id AND slt.request_type = :request_type AND slt.priority = :this->priority]]></constant>
</constants>
<classes>
<class id="Ticket" _delta="define">
<parent>cmdbAbstractObject</parent>
<php_parent>
<name>_Ticket</name>
</php_parent>
</class>
</classes></itop_design>

<fields>
    <field id="test" xsi:type="AttributeString" _delta="define">
        <sql>test</sql>
        <default_value/>
        <is_null_allowed>true</is_null_allowed>
    </field>
</fields>

<module_designs>
<module_design id="itop-portal" xsi:type="portal">
<forms>
</forms></module_design></module_designs>

<form id="ticket-create" _delta="redefine">
<class>Ticket</class>
<properties>
<navigation_rules>
<submit>
<default>go-to-open-requests</default>
</submit>
</navigation_rules>
</properties>
<fields>
<twig>

</twig>
<modes>

<mode id="create">
</mode></modes>

</fields></form>