We are using FreshService as our ticketing system and now we are exploring the possibility to transit to iTop. The ticket data exported from FreshService were .xml files.
Is there an instruction on how to import freshservice data to itop?
Thanks.
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Either convert the XML to the similar iTop CSV structures, or use PowerShell to transform the XML data.
I happen to have reviewed the XML structure of FreshDesk last week, it should be pretty easy to import (most) of their data into iTop if you take the time to script it.
Perhaps Combodo sales already have an existing tool for this?
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Dear experts,
We are using FreshService as our ticketing system and now we are exploring the possibility to transit to iTop. The ticket data exported from FreshService were .xml files.
Is there an instruction on how to import freshservice data to itop?
Thanks.
You'd need to do some mapping.
Either convert the XML to the similar iTop CSV structures, or use PowerShell to transform the XML data.
I happen to have reviewed the XML structure of FreshDesk last week, it should be pretty easy to import (most) of their data into iTop if you take the time to script it.
Perhaps Combodo sales already have an existing tool for this?