Hello, I would like to know if there is a way to have an auto-close feature exactly like the one in the 'auto-close user request and incident' extension, which automatically closes tickets in the 'resolved' status, but for rejected tickets. I tried adding it in the main section next to 'resolved', but it disabled the 'resolved' auto-close, and I no longer had the auto-close functionality."
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Hello, I would like to know if there is a way to have an auto-close feature exactly like the one in the 'auto-close user request and incident' extension, which automatically closes tickets in the 'resolved' status, but for rejected tickets. I tried adding it in the main section next to 'resolved', but it disabled the 'resolved' auto-close, and I no longer had the auto-close functionality."
You could simply modify it a bit; as long as you also make sure that a ticket can transition from rejected to closed?
like this ?