Visibility of all services assigned to the organization

[Ladislav Kudláček]

Hello,

I would like to display all services and subservices in the user request field.

My use case:
- I have a user named "test"
- I have a user account named "test"
- This user account is assigned to the organization "Company 1"
- The "Company 1" is assigned to "Customer Contract" and services and sub-services (for example "service 1" and "sub-service 1") are assigned to this "Customer Contract"

I can see "service 1" and "subservice 1" in the portal - it works fine.

...and now...

• I have an organization "company 2", a new customer contract and new services and sub-services (service 2 and sub-service 2)
• I will assign this organization to the user "test"
• the user "test" is assigned to two organizations ("company 1" and "company 2")
• I can see only "service 1" and "subservice 1" in the portal interface

I would need to see:
service 1 -> subservice 1
service 2 -> subservice 2

...is it possible?

thanks very much for ideas

[Ladislav Kudláček]

I tried an example from website https://www.itophub.io/wiki/media?media=3_2_0:customization:sample-add-profile.zip, but this sample does not work in iTOP 3.1 version.

I would like to create a new user profile with a permission that allow show all services in all assigned organisation. Can anybody help me with create this profile?

Or...does it exist other, simpler solution?

[Jeffrey Bostoen]

What's the issue you're facing with the example?

[Ladislav Kudláček]

I downloaded https://www.itophub.io/wiki/media?media=3_2_0:customization:sample-add-profile.zip (I have iTOP 3.1.1-1-12561). Maybe I need to have version 3.2.

And output:

2024-10-25 14:13:16 | Error | | Profile "Read-Only Except Requests" relies on group "Portal user - write" but it does not seem to be present in the DM yet (did you forgot a dependency in your module?) | SetupLog |||

[Ladislav Kudláček]

Hi, I have partially solved my problem. I attach my edited file which I put to $docroot/www/datamodels/2.x/itop-tickets ...I replaced this file. I edited OQL for Portal UI -> compile ($url/setup) -> done.

I added a new extension -> This extension will add new tab in Person class. The tab with name "Additional organizations". I added 2 new organizations for example and Portal UI show service/sub-service/tickets from primary organizations + two additional organization. All works...BUT.... :)

I can not to use in extension. It does not work....or....I don`t know how. Do you have any advice, please?

[Ladislav Kudláček]

I attach plugin for adding tab "Additional organizations" in Person class. This plugin adds new user role yet with name "Portal Multi Organization". The user must have this role. For example: "Portal User" and "Portal Multi Organization"