Change Resolution Code

[shinu amirul khalif]

Hello, i need help to change resolution code, is it possible? where module i need to refer? thank you

[Jeffrey Bostoen]

Do you mean the default value or add additional values; or what part of resolution code would you like to change?

There's some really good documentation by Combodo. And some official examples; but there's a lot more in this repository too on how to accomplish certain things.

Most useful resources are:
https://www.itophub.io/wiki/page?id=latest%3Acustomization%3Axml_reference
https://www.itophub.io/wiki/page?id=latest%3Acustomization%3Adatamodel#content_of_a_module

[shinu amirul khalif]

hi jeff thanks for your response, i want to add an additional value for resolution code.

referring to the link you provided, can i add an extension to change that value? what dependencies should i refer?

[Jeffrey Bostoen]

You'd need to check where exactly it's defined. Likely in itop-mgmt-request or itop-mgmt-request-itil depending on your installation choice.

You'd need to eventually add something like this for the resolution_code node:

        <field id="resolution_code" xsi:type="AttributeEnum">
          <values>
            <value id="xxx">xxx</value>
          </values>
        </field>

Ideally, xxx is an English word and is translated in the dictionary file of your custom module.

It's NOT recommended to do it in the original files.

[skyz]

I want to hide an added value for parsing code. How

[skyz]

I want to hide an added value for parsing code. How