We had a previous integration where we used https://someserver/pages/UI.php?operation=details&class=UserRequest&id=8875 as the link to refer to a ticket in another iTop's instance. Our users simply use the "ref" they got from an email notification; and from that "R-008875" the "8875" ID was simply derived with some regex.
Of course, in iTop 2.7, the ID and ref could be different. So is there any similar link to "class=UserRequest&id=1" which works for "ref"?
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Hello Jeffrey, can you tell a bit more on the process ? Not sure I get the whole picture ? From what did the users get the ref, and when did they use it ?
On Combodo's iTop, the UserRequest ref is now very different from id... On my side I am using the full text search to open quickly an object from its reference, or the advanced search with the ref attribute.
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We had a previous integration where we used https://someserver/pages/UI.php?operation=details&class=UserRequest&id=8875 as the link to refer to a ticket in another iTop's instance. Our users simply use the "ref" they got from an email notification; and from that "R-008875" the "8875" ID was simply derived with some regex.
Of course, in iTop 2.7, the ID and ref could be different. So is there any similar link to "class=UserRequest&id=1" which works for "ref"?
Let me answer my own question after investigating the code: I could use "&id=R-008875" as long as the "ref" attribute is the "name" of the object.
Hello Jeffrey, can you tell a bit more on the process ? Not sure I get the whole picture ? From what did the users get the ref, and when did they use it ?
On Combodo's iTop, the UserRequest ref is now very different from id... On my side I am using the full text search to open quickly an object from its reference, or the advanced search with the ref attribute.