Hello,
We have already an allow/deny file type list in the Mail To Ticket extension.
But in iTop the functionnality isn't there for now. It has been referenced though as N°3108, and is currently for 2.7.10 but with a low priority so it might not make it. If you want to sponsor the dev send a message to sales@combodo.com
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi!
Just wondering if it's possible to block certain file types from being uploaded as attachments in Helpdesk Requests Tickets/Incidents etc?
Thanks in advance
This is not possible by default, except with mail to ticket. It's possible with some customization though.
Are your users mainly using the portal or mail to ticket?
Last edit: Jeffrey Bostoen 2023-10-10
Hello,
We have already an allow/deny file type list in the Mail To Ticket extension.
But in iTop the functionnality isn't there for now. It has been referenced though as N°3108, and is currently for 2.7.10 but with a low priority so it might not make it. If you want to sponsor the dev send a message to sales@combodo.com
Note : linking previous discussion on the subject [922361]
Related
Discussion: 922361