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Problems iTop Email.

2023-07-11
2023-11-23
  • Jose Cedeño

    Jose Cedeño - 2023-07-11

    Hello everyone, sorry for the inconvenience, I try to change itop and well, always one problem after another

    The problem is that by configuring to do the PHP test, I get the following error.

    Error: 'Connection could not be established with host smtp.office365.com :stream_socket_client(): php_network_getaddresses: getaddrinfo for smtp.office365.com failed: Temporary failure in name resolution'

    My settings.

    'email_default_sender_address' => '',
    'email_default_sender_label' => '',
    'email_transport' => 'SMTP',
    'email_transport_smtp.encryption' => 'tls',
    'email_transport_smtp.host' => 'smtp.office365.com',
    'email_transport_smtp.password' => 'xxxxxxxxxxxx',
    'email_transport_smtp.port' => '587','
    'email_transport_smtp.username' => 'xxxxx@xxxxx',

    I do not understand what is happening, if someone could help me I would be grateful.

     
  • Jeffrey Bostoen

    Jeffrey Bostoen - 2023-07-12

    Temporary failure in name resolution is a message which is usually DNS-related. For some reason, your server could not resolve smtp.office365.com

     
    • Jose Cedeño

      Jose Cedeño - 2023-07-12

      What should I do? I do not know how to solve this problem, in all the solutions that I have found I have seen the same configuration and it does not work for me, the email that I have placed in smtp.host is the one that my company has enabled in Microsoft 365, the email should have a special configuration? Something I should have configured in parallel with the itop file editor configuration?

      Thank you for answering!

       
      • Jeffrey Bostoen

        Jeffrey Bostoen - 2023-07-12

        Check on the webserver on which iTop is running if you can properly resolve smtp.office365.com using a DNS server.

         
        • Jose Cedeño

          Jose Cedeño - 2023-07-12

          You mean... nslookup smtp.office365.com?

           
          • Jeffrey Bostoen

            Jeffrey Bostoen - 2023-07-12

            If you're on Windows, yes.
            Or dig smtp.office365.com on most Linux servers.

             
            • Jose Cedeño

              Jose Cedeño - 2023-07-12

              I have to add a dns address so that my VM would have internet and after having internet I did a test and it gives me this error:

              Error: 'Failed to authenticate on SMTP server with username "asistenciadig@artiacai.com" using 2 possible authenticators. Authenticator LOGIN returned Expected response code 235 but got code "535", with message "535 5.7.3 Authentication unsuccessful

              [MN2PR10CA0016.namprd10.prod.outlook.com 2023-07-12T10:12:45.128Z 08DB81D9F5C9DD2B] ". Authenticator XOAUTH2 returned Expected response code 235 but got code "535", with message "535 5.7.3 Authentication unsuccessful

              [MN2PR10CA0016.namprd10.prod.outlook.com 2023-07-12T10:12:55.440Z 08DB81D9F5C9DD2B] ".'

               
              • Jeffrey Bostoen

                Jeffrey Bostoen - 2023-07-12

                This does seem to indicate an issue with your authentication. Try reconfiguring it step by step, according to what's specified in the iTop documentation.

                If still not working, share (censored) screenshots of the settings

                 

                Last edit: Jeffrey Bostoen 2023-07-12
                • Jose Cedeño

                  Jose Cedeño - 2023-07-12

                  Ok, here I leave the configuration.

                   
                  • Jeffrey Bostoen

                    Jeffrey Bostoen - 2023-07-12

                    In iTop: did you generate an OAuth 2.0 token, and add the SMTP label?

                     
                    • Jose Cedeño

                      Jose Cedeño - 2023-07-12

                      No, I haven't created any Oauth 2.0 token, either, and the SMTP tag was written by myself in the configuration part of the screenshot I sent you.

                       
                      • Jeffrey Bostoen

                        Jeffrey Bostoen - 2023-07-12

                        You might want to read this: https://www.itophub.io/wiki/page?id=2_7_0%3Aadmin%3Aoauth

                        In the screenshots, pay attention to the "Scope" => "SMTP" tag.

                         

                        Last edit: Jeffrey Bostoen 2023-07-12
                        • Jose Cedeño

                          Jose Cedeño - 2023-07-12

                          Thanks I'm seeing it but I almost don't understand, from what I see I have to do Oauth? There is no other way to be able to have the mail enabled only using the other way?

                           
                          • Jeffrey Bostoen

                            Jeffrey Bostoen - 2023-07-13

                            You're relying on Microsoft O365's SMTP; which is becoming more strict and I think it does require OAuth 2.0 at this point as well. So I'd start there.

                             
                            • Jose Cedeño

                              Jose Cedeño - 2023-07-13

                              I see, well, I don't know how else other than smtp O365, I've been told that I could do it with swift but I haven't found documentation that explains how I should implement it, there's no other way I can configure iTop for emails.

                               
                              • Jeffrey Bostoen

                                Jeffrey Bostoen - 2023-07-13
                                 
                                • Jose Cedeño

                                  Jose Cedeño - 2023-07-14

                                  Yes, I have read it several times, only that in the company they want to avoid authenticating by azure, here we have azure, that's why I was looking for another way to send and receive emails and alerts in a way that does not require OAuth, I have been looking and I can't find that something else to do, as a last resort I will propose OAuth again, I do not understand why it gives me so many errors, as a host I am adding an email that the company enabled me and I do not know if that also has drawbacks, is there any possibility to write by private message and show the uncensored settings to see if any of that is wrong? Thank you.

                                   

                                  Last edit: Jose Cedeño 2023-07-14
                                  • Jeffrey Bostoen

                                    Jeffrey Bostoen - 2023-07-14

                                    If you have another SMTP server (not Microsoft O365), you might not need to configure OAuth 2.0. That's also an option.

                                     
                                    • Jose Cedeño

                                      Jose Cedeño - 2023-07-14

                                      I don't think so, I don't have another SMTP server, any ideas? I guess the only option will be OAuth, one question, do you know anything about email with swift? Thank you so much!

                                       
                                    • Jose Cedeño

                                      Jose Cedeño - 2023-07-25

                                      Hello Jeffrey,

                                      I have solved the problem, I found an alternative SMTP server for free, as this service that I am implementing has an extremely low flow of emails so, there will be no problem with the limited number of emails that this service that I have found gives me, so this might not be a very practical solution but at least it works!

                                      Thank you so much, have a good day.

                                       
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                        • Jose Cedeño

                          Jose Cedeño - 2023-07-13

                          I'm still trying to solve the problem but can't complete the iTop email test utility.

                          Any other idea?

                          Thank you so much.

                           
  • Jose Cedeño

    Jose Cedeño - 2023-07-12

    I have Ubuntu and i did dig smtp.office365, check this.

    ; <<>> DiG 9.18.12-0ubuntu0.22.04.2-Ubuntu <<>> smtp.office365.com
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 10179
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 8, AUTHORITY: 0, ADDITIONAL: 1

    ;; OPT PSEUDOSECTION:
    ; EDNS: version: 0, flags:; udp: 65494
    ;; QUESTION SECTION:
    ;smtp.office365.com. IN A

    ;; ANSWER SECTION:
    smtp.office365.com. 211 IN CNAME outlook.office365.com.
    outlook.office365.com. 36 IN CNAME ooc-g2.tm-4.office.com.
    ooc-g2.tm-4.office.com. 58 IN CNAME outlook.ms-acdc.office.com.
    outlook.ms-acdc.office.com. 1 IN CNAME MNZ-efz.ms-acdc.office.com.
    MNZ-efz.ms-acdc.office.com. 4 IN A 52.96.88.82
    MNZ-efz.ms-acdc.office.com. 4 IN A 52.96.32.178
    MNZ-efz.ms-acdc.office.com. 4 IN A 52.96.109.194
    MNZ-efz.ms-acdc.office.com. 4 IN A 52.96.111.114

    ;; Query time: 112 msec
    ;; SERVER: 127.0.0.53#53(127.0.0.53) (UDP)
    ;; WHEN: Wed Jul 12 10:24:22 CEST 2023
    ;; MSG SIZE rcvd: 218

     
  • Eric Simard

    Eric Simard - 2023-11-20

    Hello,

    I have the same issue here. It says : Error: Failed to authenticate on SMTP server with username "xxxxxxx@xxxxxx.com" using 2 possible authenticators

    I have iTop version 3.0.0-beta2-7720 du 2021-07-06 07:38:25
    Modèle de données: 3.0.0-beta2
    MySQL: 10.3.38-MariaDB-0ubuntu0.20.04.1
    PHP: 7.4.3-4ubuntu2.19

    It stops working last week without changing anythig.

    Have any clue ?

    Thank you

     
  • Jeffrey Bostoen

    Jeffrey Bostoen - 2023-11-23

    I'd suggest upgrading to the latest versions of iTop 3.0 (or perhaps 3.1) and the latest versions of Mail to Ticket first.

    What e-mail server are you using? Microsoft Office 365?

     

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