Stimulus Button dont show in form of customer portal

[Hermes Sabastizabal]

Hi!, I customize the lifecycle of user request class and i add a new state
name "pending_user".
It have a one stimulus names ev_response.

In console, all its all right, but i customer portal, when a user request
is in this state, dont shows the button with this stimulus. Only shows
Cancelar and Update.

Stimulus of status resolved (ev_reopen, ev_close), its shows when the
status of user request is resolved.
Any suggestions?

Code is attach.

Thanks in advance.

[Jeffrey Bostoen]

Check your iTop's grant matrix. More particularly the portal user profile. They might be missing rights to move to this state

It also needs to be defined in the XML.

[Hermes Sabastizabal]

Thank you very much for the answer.

Where is this user's rights? What file I have to customize?

[Hermes Sabastizabal]

Works!!!
Thank you very very much. A lot of time spented.

I includ the necesary code:

<user_rights>
    <profiles>
        <profile id="2" _delta="must_exist">
            <groups>
                <group id="UserRequest" _delta="must_exist">
                    <actions>
                        <action id="stimulus:ev_response" _delta="define">allow</action>
                    </actions>
                </group>
            </groups>
        </profile>
    </profiles>
</user_rights>

[Pierre Goiffon]

Thank you very very much. A lot of time spented.

Hello,
Note that Combodo clients get access to the ITSM Designer, A saas gui tool to customize your iTop instances with just a few clicks, including your rights modifications.

If you're interested : sales@combodo.com