I'm working with iTop 3.2.1 and I would like to store the expected resolution date/time for UserRequest tickets.
I noticed that the standard attribute ttr_escalation_deadline exists (Time To Resolve deadline), but it does not seem to provide what I need:
It is displayed as a remaining duration (days/hours/minutes).
Its value is no longer available once the ticket is resolved or closed.
What I need is a persistent DateTime field containing the exact TTR 100% deadline (for example: 2026-06-11 15:08:48) and keeping this value even after the ticket reaches a final state.
Is there already a standard attribute that stores the TTR 100% deadline as a DateTime value?
If not, what would be the recommended way to persist this information in a custom field?
Thank you.
Last edit: Keyner 2026-06-03
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Hello,
I'm working with iTop 3.2.1 and I would like to store the expected resolution date/time for UserRequest tickets.
I noticed that the standard attribute
ttr_escalation_deadlineexists (Time To Resolve deadline), but it does not seem to provide what I need:What I need is a persistent DateTime field containing the exact TTR 100% deadline (for example:
2026-06-11 15:08:48) and keeping this value even after the ticket reaches a final state.Is there already a standard attribute that stores the TTR 100% deadline as a DateTime value?
If not, what would be the recommended way to persist this information in a custom field?
Thank you.
Last edit: Keyner 2026-06-03
Hi,
I managed to solve it using the following documentation, which was helpful:
https://www.itophub.io/wiki/page?id=latest:admin:itop_configuration_file
Regards.