Device Type - Undefined

[Jayson Manaol]

Hi All,

I have an issue on brand, device type. I had created a new class under infrastructure (using this tutorial https://www.itophub.io/wiki/page?id=2_7_0%3Acustomization%3Aadd-class-sample#add_monitor_class_in_modeltype) in CMDB which is Firewall. But when I tried adding a device type/model and assigned it under firewall, it wont show up when I choose the Sophos brand. Upon checking the device type is listed undefined even though i've choosed the Firewall class. Anyone can help me with this issue?

Thank you

--

I've managed to saved the device type to firewall but the issue still persist, when I click the Brand "Sophos" no model shows up in drop down list.

[Jeffrey Bostoen]

It reminds me of a bug I once reported to Combodo in their example. Can you share the XML here? (or perhaps the extension on GitHub)?

[Jayson Manaol]

Hi Jeffrey,

Here's the XML

<?xml version="1.0" encoding="UTF-8"?>
<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0">
  <constants>
  </constants>
  <classes>
    <class id="PCFIFW" _delta="define">
      <parent>DatacenterDevice</parent>
      <properties>
        <category>bizmodel,searchable</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>pcfifw</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <format>%1$s</format>
          <attributes>
            <attribute id="name"/>
          </attributes>
        </naming>
        <display_template/>
        <icon>images/pcfifw.png</icon>
        <reconciliation>
          <attributes>
            <attribute id="name"/>
            <attribute id="org_id"/>
            <attribute id="organization_name"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="FirmwareVersion" xsi:type="AttributeString">
          <sql>FirmwareVersion</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="MacAddress" xsi:type="AttributeString">
          <sql>MacAddress</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="contacts_list">
              <rank>10</rank>
            </item>
            <item id="documents_list">
              <rank>20</rank>
            </item>
            <item id="applicationsolution_list">
              <rank>35</rank>
            </item>
            <item id="physicalinterface_list">
              <rank>40</rank>
            </item>
            <item id="providercontracts_list">
              <rank>50</rank>
            </item>
            <item id="services_list">
              <rank>60</rank>
            </item>
            <item id="col:col1">
              <rank>70</rank>
              <items>
                <item id="fieldset:Server:baseinfo">
                  <rank>10</rank>
                  <items>
                    <item id="name">
                      <rank>10</rank>
                    </item>
                    <item id="org_id">
                      <rank>20</rank>
                    </item>
                    <item id="status">
                      <rank>30</rank>
                    </item>
                    <item id="business_criticity">
                      <rank>40</rank>
                    </item>
                    <item id="location_id">
                      <rank>50</rank>
                    </item>
                    <item id="rack_id">
                      <rank>60</rank>
                    </item>
                    <item id="enclosure_id">
                      <rank>70</rank>
                    </item>
                  </items>
                </item>
                <item id="fieldset:Server:moreinfo">
                  <rank>20</rank>
                  <items>
                    <item id="brand_id">
                      <rank>10</rank>
                    </item>
                    <item id="model_id">
                      <rank>20</rank>
                    </item>
                    <item id="FirmwareVersion">
                        <rank>30</rank>
                    </item>
                    <item id="MacAddress">
                      <rank>35</rank>
                    </item>
                    <item id="managementip">
                      <rank>40</rank>
                    </item>
                    <item id="serialnumber">
                      <rank>50</rank>
                    </item>
                  </items>
                </item>
              </items>
            </item>
            <item id="col:col2">
              <rank>90</rank>
              <items>
                <item id="fieldset:Server:Date">
                  <rank>10</rank>
                  <items>
                    <item id="move2production">
                      <rank>10</rank>
                    </item>
                    <item id="purchase_date">
                      <rank>20</rank>
                    </item>
                    <item id="end_of_warranty">
                      <rank>30</rank>
                    </item>
                  </items>
                </item>
                <item id="fieldset:Server:power">
                  <rank>20</rank>
                  <items>
                    <item id="powerA_id">
                      <rank>10</rank>
                    </item>
                    <item id="powerB_id">
                      <rank>20</rank>
                    </item>
                    <item id="redundancy">
                      <rank>30</rank>
                    </item>
                  </items>
                </item>
                <item id="fieldset:Server:otherinfo">
                  <rank>30</rank>
                  <items>
                    <item id="description">
                      <rank>10</rank>
                    </item>
                  </items>
                </item>
              </items>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="status">
              <rank>30</rank>
            </item>
            <item id="business_criticity">
              <rank>40</rank>
            </item>
            <item id="location_id">
              <rank>50</rank>
            </item>
            <item id="managementip">
              <rank>55</rank>
            </item>
            <item id="brand_id">
              <rank>60</rank>
            </item>
            <item id="model_id">
              <rank>70</rank>
            </item>
            <item id="serialnumber">
              <rank>80</rank>
            </item>
            <item id="asset_number">
              <rank>90</rank>
            </item>
            <item id="powerA_id">
              <rank>100</rank>
            </item>
            <item id="powerB_id">
              <rank>110</rank>
            </item>
            <item id="move2production">
              <rank>120</rank>
            </item>
            <item id="purchase_date">
              <rank>130</rank>
            </item>
            <item id="end_of_warranty">
              <rank>140</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="org_id">
              <rank>10</rank>
            </item>
            <item id="status">
              <rank>20</rank>
            </item>
            <item id="business_criticity">
              <rank>30</rank>
            </item>
            <item id="location_id">
              <rank>40</rank>
            </item>
            <item id="brand_id">
              <rank>50</rank>
            </item>
            <item id="model_id">
              <rank>60</rank>
            </item>
            <item id="serialnumber">
              <rank>70</rank>
            </item>
          </items>
        </list>
      </presentation>
      </class>
       <class id="Model" _delta="must_exist">
      <fields>
        <field id="type" xsi:type="AttributeEnum">
          <values>
            <value id="PCFIFW" _delta="define">Firewall</value>
          </values>
        </field>
      </fields>
    </class>
  </classes>
  <menus>
  <menu id="ConfigManagementOverview" xsi:type="DashboardMenuNode" _delta="must_exist">
    <definition>
      <cells>
        <cell id="0" _delta="must_exist">
          <dashlets>
            <dashlet id="101" xsi:type="DashletBadge" _delta="define">
              <rank>12</rank>
              <class>PCFIFW</class>
            </dashlet>
          </dashlets>
        </cell>
      </cells>
    </definition>
  </menu>
  </menus>
</itop_design>

Thanks

[Jeffrey Bostoen]

<value id="PCFIFW" _delta="define">Firewall</value>

In current specs, this should be

<value id="PCFIFW" _delta="define">PCFIFW</value>

Another thing I can think of, is that you'd need to add a dependency in your modules to the iTop module (included in the community edition) in which "model" is defined.

[Jayson Manaol]

Hi Jeffrey,

Thanks that fixed the problem! So for me to change the value from PCFIFW to Firewall i just need to add an entry to the extension dictionary right?

[Pierre Goiffon]

<value id="user-content-PCFIFW" _delta="define">Firewall</value>

In current specs, this should be

<value id="user-content-PCFIFW" _delta="define">PCFIFW</value>

This is because of the filter constraint defined on the PhysicalDevice.model_id field.

So for me to change the value from PCFIFW to Firewall i just need to add an entry to the extension dictionary right?

This should work !
The dict key should be named like Class:<class_name>/Attribute:<attribute_code>/Value:<value>
There are plenty of examples in the default datamodel, like in datamodels/2.x/itop-config-mgmt/en.dict.itop-config-mgmt.php
For example Class:PhysicalDevice/Attribute:status/Value:implementation</value></attribute_code></class_name>

[Jayson Manaol]

Thanks Pierre, this solves my problem.