Use case:
A user witch is "power portal user" create a ticket.
Support agent make an answer and pass the ticket in 'pending' status.
If the power potal user update the ticket in the portal, i want that it automatically change the ticket's status in 'assigned'
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Hello,
Yes but you will have to write some PHP methods overrides.
You could use a custom implementation of iApplicationObjectExtension. See Interfaces reference documentation
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Hi jfonlupt,
Did you found a solution to your question, I'd like to do the same.
I'm quiet new to iTop administration/extensions but have good PHP and XML skills.
Regards
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Hi Everybody,
So I'm trying to reassign tickets when portal user update it.
Is it possible simply ?
Regards
Hello,
What you want to do is not very clear for me ?
Can you give more details, perhaps some use case scenario ?
Hello Pierre,
Sorry about that.
Is it possible that when a portal user update a ticket to change the ticket's status to "assigned" ?
Hope i'm being more clear :-)
Regards
Use case:
A user witch is "power portal user" create a ticket.
Support agent make an answer and pass the ticket in 'pending' status.
If the power potal user update the ticket in the portal, i want that it automatically change the ticket's status in 'assigned'
Hello,
Yes but you will have to write some PHP methods overrides.
You could use a custom implementation of iApplicationObjectExtension. See Interfaces reference documentation
Hi jfonlupt,
Did you found a solution to your question, I'd like to do the same.
I'm quiet new to iTop administration/extensions but have good PHP and XML skills.
Regards