Could you please advice how we can configure different ticket sequence for incident/request/change/problem.
by default it is taking same ticket sequence for all module, like if I raise a incident it takes I-00001, and then if I raise a change ticket , it takes it as C-00002.
I would like to configure different sequence for different module, eg if I raise Incident then sequence will be I-00001,I-00002,I-00003..........
and if i raise a change the sequence will be like C-00001,C-00002........
Thanks in advance.
BR,
Tej
Last edit: Tej 2022-02-23
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You can create a custom extension for it. Since 2.7, there's a method to change the format.
Before you needed to rely on a "MakeTicketRef()" method on the Ticket class if I'm not mistaken.
Hello,
Could you please advice how we can configure different ticket sequence for incident/request/change/problem.
by default it is taking same ticket sequence for all module, like if I raise a incident it takes I-00001, and then if I raise a change ticket , it takes it as C-00002.
I would like to configure different sequence for different module, eg if I raise Incident then sequence will be I-00001,I-00002,I-00003..........
and if i raise a change the sequence will be like C-00001,C-00002........
Thanks in advance.
BR,
Tej
Last edit: Tej 2022-02-23
You can create a custom extension for it. Since 2.7, there's a method to change the format.
Before you needed to rely on a "MakeTicketRef()" method on the Ticket class if I'm not mistaken.
https://www.itophub.io/wiki/page?id=3_0_0%3Ainstall%3A260_to_270_migration_notes