Hello. I would like to delete a type of urgency, that is, delete critical urgency and recalculate the compute priority. Any guidelines on how to modify the compute priority method to recalculate the priority? Thanks.
Last edit: Delia 2022-03-17
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
I understand the part of eliminating the critical value. Excuse me, but how to redefine a method. In the same way that a label is redefined _delta=redefine? Thanks.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello. I would like to delete a type of urgency, that is, delete critical urgency and recalculate the compute priority. Any guidelines on how to modify the compute priority method to recalculate the priority? Thanks.
Last edit: Delia 2022-03-17
You'd need to create an iTop extension to remove the value 'critical'.
Then you'd need to redefine the ComputePriority() method of the class (Incident? User request?) to follow your own logic.
I understand the part of eliminating the critical value. Excuse me, but how to redefine a method. In the same way that a label is redefined _delta=redefine? Thanks.
Correct, you can actually just add the redefine part on the "code" XML tag
I have an error.
Last edit: Delia 2022-03-23
I've already managed to figure it out. Label error.