class[UserRequest] at line 3: could not be found

[Dmitry]

Error loading module "prefill-extension": /itop_design/class[UserRequest] at line 3: could not be found - Loaded modules: dictionaries:1.0, core:1.0, application:1.0, authent-cas:3.1.0, authent-external:3.1.0, authent-local:3.1.0, combodo-autoclose-ticket:1.0.1, combodo-backoffice-darkmoon-theme:3.1.0, combodo-cmdbchange-cleaner:1.0.4, combodo-email-synchro:3.6.0, combodo-password-expiration:1.0.1, combodo-workflow-graphical-view:1.1.0, itop-attachments:3.1.0, itop-backup:3.1.0, itop-config:3.1.0, itop-data-collector-ldap:1.0.7, itop-files-information:3.1.0, itop-object-copier:1.4.3, itop-portal-base:3.1.0, itop-portal:3.1.0, itop-profiles-itil:3.1.0, itop-sla-computation:3.1.0, itop-standard-email-synchro:3.4.2, itop-stencils:1.0.6, itop-structure:3.1.0, itop-themes-compat:3.1.0, itop-tickets:3.1.0, itop-welcome-itil:3.1.0, molkobain-portal-mosaic-service-catalog:1.0.0, templates-base:3.5.1, authent-token:2.1.1, combodo-db-tools:3.1.0, itop-config-mgmt:3.1.0, itop-core-update:3.1.0, itop-datacenter-mgmt:3.1.0, itop-endusers-devices:3.1.0, itop-faq-light:3.1.0, itop-hub-connector:3.1.0, itop-incident-mgmt-itil:3.1.0, itop-knownerror-mgmt:3.1.0, itop-oauth-client:3.1.0, itop-problem-mgmt:3.1.0, itop-request-mgmt-itil:3.1.0, itop-service-mgmt:3.1.0, itop-storage-mgmt:3.1.0, itop-virtualization-mgmt:3.1.0, prefill-extension:1.0.0

[Dmitry]

and module

[Dmitry]

When installing the extension, an error pops up, although I have connected the module that is required for UserRequest

[Guillaume Lajarige]

Hello Dmitry,

It's most likely that you are missing the <classes> node in your XML. Try this instead:

<?xml version="1.0" encoding="UTF-8"?>
<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="3.0">
    <classes>
        <class id="UserRequest" _delta="must_exist">
            <methods>
                <method id="PrefillCreationForm" _delta="define">
                    <static>false</static>
                    <access>public</access>
                    <type>Overload-DBObject</type>

                    <code><![CDATA[public function PrefillCreationForm(&$aContextParam)
                  {       
                        $oUser = UserRights::GetUserObject();
                        $this->Set('org_id',$oUser->Get('org_id'));
                        $this->SetIfNull('caller_id', $oUser->Get('contactid'));
                  }]]>
                    </code>
                </method>
            </methods>
        </class>
    </classes>
</itop_design>

Hope it helps,
Guillaume

[Dmitry]

Yes, my bad, thanks for the help

[Guillaume Lajarige]

Glad you could fix it :)

[Teemu]

Hi. I have similar problem but <classes> do not fix the problem. I'm trying to prefill the servicesubcategory (and servicecategory) field in UserRequest Form in Portal side.

An error occured while processing the PHP files of the data model:
Error loading module "customize-portal": /itop_design/classes/class[UserRequest] at line 4: could not be found or marked as removed 

<?xml version="1.0" encoding="UTF-8"?>
<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="3.0">
  <classes>
    <class id="UserRequest" _delta="must_exist">
      <methods>
        <method id="PrefillCreationForm" _delta="define">
          <static>false</static>
          <access>public</access>
          <type>Overload-DBObject</type>
          <code><![CDATA[
            public function PrefillCreationForm(&$aContextParam)
            {
                parent::PrefillCreationForm($aContextParam);

                $iSubcategoryId = 5;

                // Set a specific servicesubcategory_id
                $this->Set('servicesubcategory_id', $iSubcategoryId);

                // Get the ServiceSubCategory object to also set the service_id
                $oSubcategoryObject = MetaModel::GetObject('ServiceSubCategory', $iSubcategoryId, false);

                if ($oSubcategoryObject) {
                  $this->Set('service_id', $oSubcategoryObject->Get('service_id'));
                }
            }
          ]]></code>
        </method>
      </methods>
    </class>
  </classes>
  <!-- Portal module design -->
  <module_designs>
    <module_design id="itop-portal" xsi:type="portal">
      <bricks>
      ...

I also have a folder classes and UserRequestExtended.php file in side it.

<?php

class UserRequestExtended extends UserRequest
{
  public function PrefillCreationForm(&$aContextParam)
  {
    parent::PrefillCreationForm($aContextParam);

    $iSubcategoryId = 5;

    // Set a specific servicesubcategory_id
    $this->Set('servicesubcategory_id', $iSubcategoryId);

    // Get the ServiceSubCategory object to also set the service_id
    $oSubcategoryObject = MetaModel::GetObject('ServiceSubCategory', $iSubcategoryId, false);

    if ($oSubcategoryObject) {
      $this->Set('service_id', $oSubcategoryObject->Get('service_id'));
    }
  }
}

Any help appreciated 🙏

[Vincent @ Combodo]

In your extension, file module.xxx.php in the dependecies , have you said that your module must be loaded AFTER the module which brinks the User Request class ?

By the way, the first implementation in XML is enough. I don't understand the second one which would have no effect

[Teemu]

Thank you for the answer. I didn't realize that I needed to set dependencies like that. Adding itop-request-mgmt-itil solved the problem.