user access rights

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user access rights

Forum: Customizing iTop

Created: 2014-11-17

Updated: 2015-03-18

adam - 2014-11-17

Hi, wonder if anyone help me out on this.

Let say if i create a new User account as a Service Desk Agent.

and i wan to make that agent only be able to access to Request Management and Incident Management.

cause for now the new agent still able to access to Configuration Management,Problem Management and Service Management. PLS HELP!

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Denis - 2014-11-17

Hi Adam,

I think it's normal for a Service Desk Agent to have a read-only access to Configuration Management and Service Management since it's needed to process the tickets.
Is it a problem in your case?

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- adam - 2014-11-22
  
  Hi Denis,
  
  Thank you so much for ur relpy...
  Yes i don wan the Service Desk Agent to have access to Configuration Management and Service Management.Wonder if you can help on this. Tq
  
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rookie - 2015-03-18

I'm trying to figure out how to allow someone to change the team/agent assigned without being an admin. Has anyone had this issue?

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